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Secure Ordering
It is our promise that you never have to worry about your credit card safety. We guarantee that every order placed online at our site is 100% safe. We use some of the best technology available to assure that all transactions are secure. Simply click on our Go Daddy security certificate on the right hand section of your screen for verification. We adhere to the strictest standards and passed the highest verification to attain our EVSSL validation.
In addition, our site is tested and passes a stringent process every day by McAfee to ensure that it remains hacker free. So, rest assured your online transaction is absolutely safe with us.
To place an order on our website, please use our secure online shopping cart. If you would like to place an order by phone, we'll be happy to assist you. Call us toll free at (800) 262-9173. We try to carry a diverse line of products to accommodate most tastes, but if you can't seem to find something you like, please let us know and we'll do everything possible to assist you in your search for that "uncommon" item, even if it's something that you don't see on our site. Please note: orders will be charged at time of placement due to pre-payment required by the artists creating your art.
If you have questions, you can email us 24 hours a day, 7 days a week, via our handy contact form or just give us a call.
Forms of Payment Accepted:
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Visa, MC, AMEX, and Discover |
Google Checkout |
**We also accept business purchase orders. Our mailing address is:
Heartland Treasures LLC
c/o Unique Decor Online
1312 Louisville Avenue
Saint Louis, MO 63139
Mail Orders
If you prefer to mail your order in, please use our mail order form when remitting payment.
Return Policy and Order Issues
At Unique Decor Online, we want you to be completely happy and satisfied with your purchase. Nevertheless, rest assured that products can be returned for any reason, with the exception of the items noted in the custom painted and personalized section below. If you have a problem with your order, please email us with all of the order information and what the problem may be. We will be happy to address. We like to have complaints on record.
If you need to return merchandise, please notify us via the contact form within 5 days of receiving your order, for authorization # and return instruction. We will accept authorized returns on non-customized items within 20 days, as long as the product is unused and in the original packaging. Shipping charges are non-refundable, unless the order was improperly filled.
Custom Painted and Personalized Orders
Please note that some of the products we offer are made to order and require special paint customization or personalization. These items are not covered under our return policy and therefore cannot be returned or canceled, unless item was damaged during shipping. In the event that a product gets damaged, notify us immediately and we will handle all of the details of getting the item returned, providing you a hassle free experience. If any damage is noticeable upon delivery, please make the carrier aware immediately.
The following are custom painted and or personalized and exempt from cancellation or returns: Metal Wall Art (where color selection is required,) Hand Painted Mailboxes, Painted Wastebaskets, and Hand Painted Glassware. These custom ordered pieces cannot be returned (unless order was improperly filled) and therefore are not included in our return policy.
Delivery Time
Orders typically ship within 1 week on the following items: black wrought iron accessories, barnwood framed prints, rustic accents, lighting, and most clocks. Please note that some products may take longer due to the custom work required by the artists creating them. On custom painted and handcrafted items, please allow 2-3 weeks for delivery.
All items ship directly from the artist that creates them. Due to the time constraints involved in their schedules, we aren't always provided a tracking number at time of shipment, however we are always available to update you on your order status.
In the event you require a rush order, please email or call us toll free at (800) 262-9173 to discuss special arrangements.
Shipping
Unique Decor Online uses mainly UPS and Fedex ground for shipment within the United States. Click here for current shipping rates. Our shipping charges are determined by cart total and final charges will be calculated at time of checkout based on amount of final sale. If you need something sent 2nd day or overnight upon completion of order, please contact us at 800-262-9173. In most cases, we can do that too. Additional shipping charges will apply.
We're sorry for any inconvenience, but we do not ship internationally at this time.
No Minimum Order Requirement!
Unique Decor Online has no minimum order requirement.
Sales Tax
Sales tax will only be assessed for orders that are shipped within the state of Missouri (7.616%) All other states are tax-exempt.
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 Toll Free: 800.262.9173
Satisfaction Guaranteed
Secure Online Shopping
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